FAQs
Shipping
Orders are typically processed within 1–2 business days.
Estimated delivery times are provided at checkout and may vary based on your location.
Once dispatched, you’ll receive a confirmation email with tracking details.
Standard shipping is free across Australia and New Zealand.
Express shipping is complimentary on orders of $150 AUD or more. For orders below $150 AUD, you can upgrade to express shipping for $15 AUD at checkout.
We send orders to the United States with Australia Post International Express.
- Orders below US$150: US$35 shipping.
- Orders from US$150 to US$299.99: US$20 shipping.
- Orders of US$300 or more: free express shipping.
US shipping charges and thresholds are in US dollars. Thresholds apply to the merchandise subtotal after discounts. Delivery times vary by destination and customs clearance. Tracking is emailed once your order is dispatched.
We currently ship to Australia, New Zealand and the United States. Shipping to Canada is not currently available.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unwashed and in original condition.
- All tags and original packaging must be intact.
- Proof of purchase is required.
Customers are responsible for the cost of shipping returned items back to ONE10. Where a replacement garment is being sent, ONE10 will cover the shipping cost of the replacement.
Once your return is received and inspected, we will notify you and process the applicable refund or replacement.
To request a return, please contact us at team@one10.au.